Terms of Use

Version: 1.0
Last updated: 1 August 2026

1. Purpose

These Terms of Use (the “Terms”) define the conditions under which authorised users may access and use neuronxcrm, published by Kraken Labs, a simplified joint-stock company (SAS) registered with the Bordeaux Trade and Companies Register under number 994 290 484 00017, with registered office at 27 quater Avenue de la Duragne, 33850 Léognan, France.

neuronxcrm is a remote multi-tenant CRM platform (SaaS) enabling organisations to configure metadata-driven CRM objects, manage records, run workflows, connect integrations (including Gmail), and use related collaboration and automation features.

These Terms govern use of the service by any natural person authorised to use a neuronxcrm account on behalf of a customer organisation, or under an individual account when offered.

2. Acceptance

Access to neuronxcrm implies full acceptance of these Terms. Acceptance may result from account creation or invitation acceptance, signing in, starting a trial, effective use of the service, or online acceptance during onboarding.

When a user acts for an organisation, they represent that they have the capacity and authorisations needed to use the service in that capacity.

3. Access to the service

Access requires a user account created by invitation or provisioned by a customer organisation (or by Kraken Labs for platform administration).

The user agrees to provide accurate information, keep credentials confidential, and promptly notify any unauthorised use or suspected compromise. The user is responsible for use of their account until effective notification of a security incident to the Provider or their organisation.

4. Permitted use

The user agrees to use neuronxcrm in accordance with these Terms, the contractual terms applicable to their organisation, product documentation, applicable law, and their organisation’s internal policies.

The user must not use neuronxcrm for unlawful purposes, infringe third-party rights, introduce malicious content, or disrupt the operation or security of the service.

5. Content, CRM data, and integrations

Within the limits of their role and their organisation’s instructions, the user remains responsible for content, settings, records, messages, files, and data they create, import, process, or distribute via neuronxcrm, including data synced from connected third-party services such as Gmail.

When the user acts for a customer organisation, that organisation remains controller of processing carried out via neuronxcrm, including purposes, legal bases, choice of data collected, information of data subjects, retention periods, and access rights management.

6. Availability and technical limits

Kraken Labs uses reasonable means to ensure the proper operation, availability, and security of neuronxcrm, without guaranteeing continuous or error-free availability. The service may be temporarily unavailable for maintenance, updates, security operations, or force majeure.

7. Access security

The user agrees to maintain a reasonable security posture (strong credentials, MFA when available, protection of devices and networks). Kraken Labs may suspend, restrict, or reset access when reasonably necessary to protect the service, other users, or processed data.

8. Intellectual property

neuronxcrm, its interfaces, code, documentation, architecture, components, and trademarks remain the exclusive property of Kraken Labs. These Terms grant only a personal, limited, revocable, non-transferable right to use the service for purposes authorised by the applicable contract.

9. Suspension or removal of access

Kraken Labs or the customer organisation may suspend, limit, or remove a user’s access in case of breach of these Terms, security risk, unlawful use, end of contract, or legitimate instruction from the customer organisation.

10. Personal data

Processing related to the site, accounts, authentication, security, support, and the contractual relationship is described in the Privacy Policy.

When the user acts for a customer organisation, data processed in the CRM and connected mailboxes falls under that organisation’s controllership; Kraken Labs acts as processor under the DPA. Users’ rights over their personal data are described in the Privacy Policy.

11. Relationship with other documents

These Terms operate alongside the Terms of Sale, the DPA, the Privacy Policy, the Cookie Policy, and product documentation. In case of conflict, contractual documents concluded with the customer organisation prevail over these Terms for commercial or organisational matters.

12. Liability

The user is responsible for their use of the service, their actions on the platform, and compliance with their obligations. Kraken Labs is not liable for consequences of non-compliant use, unauthorised credential sharing, or incorrect configuration by the user.

13. Changes

Kraken Labs may modify these Terms to reflect service, regulatory, or technical changes. The applicable version is the one in force on the date of use.

14. Governing law

These Terms are governed by French law. Disputes relating to their validity, interpretation, or performance fall under the competent courts as provided in the Terms of Sale or the applicable main contract.